Refund Policy
ProRelief Refund Policy
Our 15-Day Money-Back Guarantee
At ProRelief, we stand behind every single order. If you're not completely satisfied with your purchase, we offer a full 15-day money-back guarantee — no hassle, no stress, no questions asked.
How It Works
If you're not happy with your ProRelief device for any reason, simply contact us within 15 days of receiving your order and we will make it right. You have two options:
- A full refund back to your original payment method
- A free exchange for a replacement device
Eligibility Requirements
To qualify for a refund or exchange, your item must meet the following conditions:
- Returned within 15 days of delivery
- Item is in original condition and packaging
- Proof of purchase is provided (order number or receipt)
- Item must not be visibly damaged due to misuse
How to Request a Refund
- Contact us on the contact page with your order number
- Tell us the reason for your return
- We will respond within 24-48 hours with return instructions
- Once we receive the item, your refund will be processed within 3-5 business days
Non-Refundable Items
- Items returned after the 15-day window
- Items damaged due to improper use
- Final sale or heavily discounted items